2014-2015 Strategic Plan Summary


To fulfil the following functions set out in Education Services Australia’s Charter:

  1. advance key nationally-agreed education initiatives, programs and projects by providing services such as:
    • researching, testing and developing effective and innovative technologies and communication systems for use in education;
    • devising, developing and delivering curriculum and assessment, professional development, career and information support services;
    • facilitating the pooling, sharing and distribution of knowledge, resources and services to support and promote e-learning; and
    • supporting national infrastructure to ensure access to quality assured systems and content and interoperability between individuals, entities and systems;
  2. create, publish, disseminate and market curriculum and assessment materials, ICT-based solutions, products and services to support learning, teaching, leadership and administration; and
  3. act as required as the legal company for the Standing Council on School Education and Early Childhood (SCSEEC).


To be the national digital service provider of choice for the education sector.


Education Services Australia operates collaboratively in the interests of all Australian education jurisdictions. It understands their individual contexts and requirements and it is able to take on demands and meet deadlines to achieve Australian education Ministers’ expectations. It has proven expertise in the application of digital technologies to education, extensive national and international networks, and understands the importance of reusing online systems and digital resources and the need to manage intellectual property so there are no ongoing remuneration costs for jurisdictions and education institutions.


Education Services Australia has five strategic goals that support its purpose:

  • User -Focused
  • Collaborative
  • High Quality
  • Innovative
  • Efficient


User -Focused

  • Provide relevant services and products that support the needs of education systems, learners and teachers
  • Build user engagement with the national online learning services


  • Support collaboration between stakeholders and with networks to exchange information, share practice and achieve nationally-agreed  goals
  • Develop working relationships with relevant industry and community partners
  • Conduct thorough consultation to achieve national consensus on key issues

High Quality

  • Apply high standards to all activities
  • Provide appropriate training to meet business needs and build capabilities


  • Foster a culture of experimentation and innovation 
  • Build a flexible and agile business capability to respond to changes in technology and educational policy requirements


  • Leverage existing investment, tools and technology infrastructure, where possible
  • Continually evaluate activities to implement best practice processes and pursue new efficiencies
  • Manage and allocate resources efficiently in a way that contributes to long-term sustainability


  • Pursue environmentally and socially responsible business practices
  • Apply best standards of financial and corporate governance
  • Achieve highest standards of workplace health and safety


  • Levels of user engagement with services
  • Relationships established with industry and community
  • Record of project consultations
  • Assessment of quality against industry benchmarks
  • Availability and effectiveness of training and development activities
  • Innovative and creative solutions developed 
  • Project evaluation reports
  • Compliance with appropriate and recognised standards
  • Levels of revenue from non-government sources
  • Independent audit results
  • Health and safety performance
  • Performance against targets in the Reconciliation Action Plan
  • Performance against targets in the Environment Report
  • Efficiency of corporate operations